Team support
Your team runs the systems; we step in where capacity or specialist knowledge is missing – by the day or as needed.
Fits when you have your own Basis team.
SAP Basis · Operations & projects
Your SAP systems keep running. We make sure of it.
We take technical responsibility for SAP systems, from the operating system to the logon screen – alongside your IT team or as complete operations run by us.
15+years of team experience in SAP Basis
ECC → S/4HANAevery release in operation
On-prem · cloud · RISEindependent of hosting
PL · DACHremote and on site
Division of work
You decide the business side. We keep the technology stable.
Running the technical layer of SAP does not require a second department – it requires someone who operates it reliably and is available when a system goes down. That is the role we take on, with a clearly bounded scope and full documentation; control stays with you. What full operations look like is described under Managed SAP Basis.
Stays with you
- Business processes and customizing
- Decisions on dates and budgets
- Approval of maintenance windows
- Data, systems and contracts
We take over
- Operations, monitoring and incident handling
- Patch levels, upgrades and migrations
- System copies, transports, authorisations
- Coordination with hosting, RISE and SAP support
How we work
The service model that fits you.
Four ways of working with us – from targeted support for your team to complete SAP operations. No data centre of your own? Together with our hosting partners we deliver platform and operations as one.
Managed SAP Basis
We run day-to-day operations completely: monitoring, maintenance, patches, copies, transports – with a named contact and a monthly report.
Fits when there is no dedicated Basis role.Complementing RISE
RISE covers running the systems – but not transports, authorisations, interfaces or the coordination with SAP. We close that gap.
Fits when your company has moved to RISE.Project
A bounded undertaking: S/4HANA conversion, release change, cloud migration, SSO rollout – with a plan, test cycles and a handover.
Fits when a specific undertaking is ahead.Models at a glance
| Team support | Managed SAP Basis | RISE complement | Project | |
|---|---|---|---|---|
| Operational responsibility | yours | ours | shared | per project |
| System monitoring | on request | continuous | interfaces & jobs | during delivery |
| Maintenance windows | your plan | we plan and execute | aligned with SAP | cutover plan |
| Availability | business days | business days, on-call optional | business days | project-dependent |
| Contact person | varies by topic | named, with deputy | named | project lead |
| Reports | activity statement | monthly health report | quarterly report | final documentation |
| Location | remote / on site | remote, on site as needed | remote | on site for cutover |
Services
Services
Operations
Everything that comes up daily, weekly and monthly, so the Basis stays out of everyone's way.
Monitoring & incident handling
- System checks, jobs, spool, locks, interfaces
- Alerts by e-mail or Microsoft Teams, response within the agreed time
- Analysis of short dumps and performance drops
- Monitoring via Solution Manager, Avantra or NexControl
- More on SAP monitoring →
Patch levels & upgrades
- Support packages, EHP and release changes
- Kernel updates and HANA revisions
- A maintenance plan for the year instead of one-off actions
- Add-on installations
Databases & availability
- SAP HANA, Oracle, DB2 and MS SQL
- Backup and recovery concepts, including restore tests
- System replication and high availability
- Disk, memory and growth planning
System copies & clients
- Homogeneous and heterogeneous system copies
- Complete post-processing: BDLS, RFCs, jobs, printers, certificates
- Client copies and test data refreshes on schedule
- Anonymisation of personal data
Certificates, interfaces & HCM
- SSL and SNC certificates renewed before they expire
- Expiry monitoring is becoming mandatory: public TLS certificates will be valid for only 47 days by 2029, step by step
- RFC, IDoc and web service interfaces set up and supervised
- HCM basis: statutory reporting and year-end packages
Projects
Undertakings beyond daily operations – planned, tested and with a way back if something does not work out.
S/4HANA & migrations
- Readiness check and assessment of simplification items
- Brownfield conversion with SUM and DMO
- Migration to SAP HANA, OS/DB changes
- Move to the cloud (AWS, Azure, Google Cloud) or to RISE with SAP
- More on S/4HANA conversion →
Transports & changes
- Setting up and cleaning transport routes
- Approval process and ChaRM in Solution Manager
- Analysis of stuck or failed imports
- Coordination with development and the business
Authorisations & security
- Authorisation concepts, CUA and user administration
- Single sign-on with SNC, Kerberos or SAML
- SAP Security Notes assessed and scheduled
- Evidence for NIS2, local regulations and internal audit
- More on SAP security & NIS2 →
Taking over existing landscapes
- Stocktake of systems, credentials, jobs and interfaces
- Documentation where before there was only head knowledge
- Provider change without interrupting operations
- A second opinion on an existing landscape
End-of-support replacements
- Checking which components are running out of maintenance
- Typical cases: Business Connector, ADS on the old Java stack, PI/PO
- Assessing the alternative, planning and executing the switch
- Migrating interfaces and forms without interrupting operations
Whoever answers the phone at night should already know the system.
That is why we work with fixed responsibilities and a designated deputy. Every landscape we run is documented – credentials, dependencies, maintenance windows, hosting contacts.
Our own software · NexControl
We monitor your systems with software we built ourselves.
NexControl is our platform for monitoring, security and compliance – for SAP systems, HANA, Linux and Windows servers and SAP cloud services.
NexGuard · Monitoring
See how your systems are really doing.
CPU, database response times, HANA memory, backups and certificate lifetimes – measured live, with history over days and weeks. When a curve breaks out, we know before your users call.
NexShield · Security
Shows where your systems are exposed.
NexShield checks for unlocked standard users, gateways without ACLs, disabled audit logs and outdated packages. Every weakness comes with severity, evidence and the parameter that closes it.
NexControl · Compliance
Measurements become evidence.
NIS2, ISO 27001, national frameworks for Poland and Germany – each standard shows at a glance what is technically proven and where a gap remains. Ready for audits.
367checks per SAP system – from the HANA backup to the spool.
24/7measurements every minute, alerts by e-mail or Microsoft Teams.
CVEdaily comparison against known vulnerabilities.
1 clickfrom a finding to the concrete next step.
Included in every service contract at no extra cost – and available on its own for your team.
Everything about NexControlTakeover
How a landscape moves to us.
Changing the provider is the most delicate moment. We do it in three steps, without stopping operations. If it has to be fast: emergency takeover.
Step 01 · 1–2 weeks
Assessment
We survey the landscape: systems, releases, credentials, jobs, interfaces, backup state, open Security Notes. The result is an overview that belongs to you – whatever happens next.
Step 02 · 2–4 weeks
Parallel operation
We take over the daily tasks first, while the previous provider is still available. Open items from the assessment are prioritised and worked through.
Step 03 · ongoing
Regular service
A named contact, a designated deputy, a maintenance plan for the year and a monthly report on system health. Changes follow an agreed path.
In depth
More on the core topics.
Five pages with the process, the answers and what you want to know before deciding.
Managed SAP BasisComplete operations as a service – named contact, maintenance plan, monthly report.
S/4HANA conversionBrownfield with SUM and DMO, rehearsed on a system copy, cutover with a way back.
Emergency takeoverWhen your Basis is suddenly without support: secure, stabilise, assess.
SAP monitoring367 checks per system, alerts by e-mail or Teams, history over days and weeks.
SAP security & NIS2Hardening, authorisations, CVE comparison and audit-ready evidence.
Team
One team, four specialisations.
You always talk to the same person. Behind them stands a team that shares the topics and covers for each other.
Operations & maintenance
Monitoring, patches, upgrades, system copies.
Databases
SAP HANA, Oracle, availability, backup and recovery.
Security
Authorisations, CUA, single sign-on, evidence.
Cloud & infrastructure
AWS, Azure, Google Cloud, RISE, networking and sizing.
Contact
Tell us about your landscape.
We start with a conversation: you describe the situation, we tell you what we recommend – and whether we are the right fit.
ul. Janusza Kusocińskiego 1 · 05-082 Latchorzew, Poland
Mon–Fri 8–18 CET · on-call by agreement